Eligibility for Returns
To be eligible for a return, the item must be unopened, unused, and in its original condition and packaging. Due to the nature of our products, perishable items are not eligible for return.
If you are not happy with your order and it meets the return criteria, we’ll issue a refund to your original payment method once the product is received and inspected. Please note: return shipping costs are the responsibility of the customer unless the return is due to our error. Refunds typically process within 3–5 business days after inspection.
Our Mistake? We’ll Make It Right.
If we sent you the wrong item or made a mistake with your order, we’ll cover the return shipping and send you the correct product at no additional cost.
How to Request a Return
Please contact us at info@ibericosfinefood.com within 7 days of receiving your order. If your return is approved, we’ll email you detailed instructions on how to proceed. Returns sent without prior authorization will not be accepted.
Damaged or Defective Products
Inspect your package as soon as it arrives. If you receive a damaged or incorrect item, contact us within 48 hours with photos and details so we can assess the issue and resolve it promptly.
Non-Returnable Items
We cannot accept returns on:
- Perishable goods
- Custom or personalized orders
- Sale items or gift cards
Exchanges
If you’d like to exchange a product, the quickest option is to return the original item (if eligible) and place a new order for the desired product.
